Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at tryvelomaxi.
Last updated: January 15, 2025 | Effective Date: January 1, 2025
Introduction
Welcome to tryvelomaxi, Australia's premier digital drawing and creativity platform. This privacy policy explains how tryvelomaxi Pty Ltd ("we," "our," or "us") collects, uses, protects, and shares your personal information when you use our services at tryvelomaxi.sbs.
We're committed to transparency about our data practices. This policy covers all interactions with our platform, including account creation, drawing activities, learning programs, and community features. By using tryvelomaxi, you agree to the collection and use of information as described in this policy.
Information We Collect
We collect information to provide you with the best possible creative experience. The types of information we gather include:
Personal Information You Provide
- Account details including name, email address, and chosen username
- Profile information such as bio, artistic interests, and skill level
- Payment information for premium features and learning programs
- Communication data from support requests and feedback submissions
- Contest and survey responses when you choose to participate
Automatically Collected Information
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as drawing session duration and feature preferences
- Technical data including IP addresses and cookie identifiers
- Performance metrics to help us improve platform functionality
Creative Content Information
Your digital artwork, sketches, and creative projects are central to our service. We store your creations securely and only access them for technical support purposes or when you explicitly share them publicly on our platform.
How We Use Your Information
Your information helps us deliver personalized creative experiences and maintain our platform's quality. Here's how we put your data to work:
We never sell your personal information to third parties. Your creative work remains yours, and we only use your data to enhance your experience on tryvelomaxi.
- Providing core drawing tools and creative features tailored to your preferences
- Processing payments for premium subscriptions and learning program enrollments
- Sending relevant updates about new features, tutorials, and community events
- Analyzing usage patterns to improve our platform's performance and user experience
- Providing technical support and responding to your inquiries promptly
- Detecting and preventing fraudulent activities or security threats
- Personalizing your learning journey based on your artistic interests and progress
Information Sharing and Disclosure
We maintain strict standards for information sharing. Your personal data is only shared in specific circumstances that directly benefit your experience or are required by law.
Service Providers
We work with trusted third-party companies to deliver our services effectively. These partners include cloud storage providers, payment processors, and analytics services. All service providers are contractually bound to protect your information and can only use it for the specific services they provide to tryvelomaxi.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or government regulations. This includes situations involving suspected illegal activities, threats to public safety, or violations of our terms of service.
Business Transfers
In the unlikely event that tryvelomaxi is acquired or merged with another company, your information may be transferred as part of that transaction. We would notify you of any such change and ensure your data continues to be protected under this privacy policy.
Your Privacy Rights
Under Australian privacy laws, you have significant control over your personal information. We've made it easy to exercise these rights through your account settings or by contacting our support team.
Access Your Data
Request a complete copy of all personal information we hold about you, including your creative work and account history.
Correct Information
Update or correct any inaccurate personal details in your account at any time through your profile settings.
Delete Your Account
Permanently remove your account and associated data from our systems, with some information retained for legal compliance.
Data Portability
Export your creative work and account data in a commonly used format to take with you or transfer to another service.
Restrict Processing
Limit how we use your information while maintaining your account, such as opting out of marketing communications.
Object to Processing
Opt out of certain types of data processing, including analytics and personalized recommendations.
Data Security and Protection
Protecting your information is our top priority. We've implemented comprehensive security measures to safeguard your personal data and creative work against unauthorized access, alteration, or disclosure.
Our security protocols include regular penetration testing, employee privacy training, and compliance with Australian Privacy Principles. While we implement industry-leading security measures, we also encourage you to use strong, unique passwords and enable two-factor authentication on your account.
Data Retention and Deletion
We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
Account Information
Personal account details are kept for the duration of your active account plus three years after account closure for legal and security purposes. You can request immediate deletion by contacting our support team.
Creative Work
Your digital artwork and projects are stored indefinitely while your account remains active. When you delete specific pieces or close your account, we remove them from our active systems within 30 days, though backup copies may persist for up to 90 days.
Usage Analytics
Anonymized usage data is retained for up to two years to help us improve our platform. This data cannot be linked back to individual users and is used solely for product development and performance optimization.
International Data Transfers
While tryvelomaxi is based in Australia, some of our service providers operate globally. When we transfer your information outside Australia, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions that provide equivalent protection to Australian privacy laws.
Your creative work is primarily stored on servers located in Australia, with encrypted backups maintained in secure facilities in Singapore and Ireland for redundancy purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on tryvelomaxi. These small files help us remember your preferences, keep you logged in, and understand how you interact with our platform.
- Essential cookies for platform functionality and security
- Preference cookies to remember your drawing tool settings and interface choices
- Analytics cookies to understand usage patterns and improve our services
- Marketing cookies for personalized content and relevant advertisements
You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may limit some platform features, but core drawing functionality will remain available.
Children's Privacy
tryvelomaxi welcomes young artists, but we take special care with users under 18. If you're under 13, you need parental permission to create an account. For users between 13 and 18, we limit certain features and require parental consent for premium subscriptions.
We collect minimal information from younger users and never share their personal details with third parties for marketing purposes. Parents can request access to their child's information or account deletion at any time by contacting our support team.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a prominent notice on our platform at least 30 days before the changes take effect.
Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy regularly to stay informed about how we protect your information.
Questions About Your Privacy?
We're here to help with any privacy concerns or questions you might have.
Contact our privacy team: info@tryvelomaxi.sbs
Visit us: Unit 2/5 Bramall St, East Perth WA 6004, Australia
Phone: +61421663978